Jivana Thai Spa – Terms & Conditions
Jivana Thai Spa is a professional beauty and wellness spa located at 98 Churchill Ave, Wendywood, Sandton, 2148, South Africa, offering a range of massage, beauty and wellness treatments.
By making a booking with Jivana Thai Spa, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. Booking Policy
1.1 All appointments must be booked in advance through our website, by telephone/WhatsApp, or in person.
1.2 A booking is only considered confirmed once Jivana Thai Spa has confirmed the reservation and, where applicable, the required payment or deposit has been received.
1.3 Certain treatments, packages, special offers and group bookings may require a deposit or partial/full payment before the booking can be confirmed.
1.4 We accept payment by cash, credit card and debit card, as well as other payment methods made available by Jivana Thai Spa from time to time.
1.5 Clients are responsible for providing accurate contact details when making a booking so that booking confirmations and other relevant communications can be delivered correctly.
2. Booking Confirmation
Subject to availability and receipt of any required payment or deposit, Jivana Thai Spa will process bookings and provide a booking confirmation.
Where applicable, the confirmation will include:
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The date and time of the appointment;
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The treatment or package booked;
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The applicable booking or reservation number; and
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Any other relevant booking information.
A booking confirmation does not guarantee availability for services that have not been specifically included in the confirmed booking.
3. Availability
3.1 All treatments and packages are subject to availability.
3.2 Where a requested treatment, date or time is unavailable, Jivana Thai Spa may offer an alternative date, time or treatment.
3.3 Jivana Thai Spa reserves the right to amend or decline a booking where necessary due to circumstances affecting the availability or safe provision of the requested service.
4. Cancellations, Rescheduling & No-Shows
4.1 Individual & Couple Bookings
Cancellations or rescheduling made 24 hours or more before the scheduled appointment will incur no cancellation fee.
Cancellations or rescheduling made less than 24 hours before the scheduled appointment will incur a 100% cancellation fee, equal to the value of the booked services. No-shows will incur a 100% cancellation fee.
4.3 Group Bookings
Cancellations or rescheduling of group bookings must be made at least 48 hours before the scheduled appointment.
Cancellations or rescheduling made less than 48 hours before the scheduled appointment will incur a 100% cancellation fee, equal to the value of the booked services. No-shows will incur a 100% cancellation fee.
5. Late Arrival Policy
5.1 We recommend that clients arrive at least 15 minutes before their scheduled appointment to allow sufficient time for check-in, consultation and preparation.
5.2 If a client arrives late, the treatment may need to be shortened to avoid delaying subsequent appointments.
5.3 Where possible, Jivana Thai Spa will endeavour to provide the full treatment, but this cannot be guaranteed where the delay affects the spa's schedule.
5.4 The full booked treatment price remains payable where a treatment is shortened because of the client's late arrival.
5.5 In certain circumstances, a significantly late arrival may be treated as a cancellation or no-show.
6. Health & Medical Conditions
6.1 Clients must inform Jivana Thai Spa and their therapist of any relevant health conditions, injuries, allergies, pregnancy, medication, recent surgery or other circumstances that may affect the safety or suitability of a treatment.
6.2 Clients are responsible for providing accurate and complete information relevant to their treatment.
6.3 Our treatments are intended for relaxation, beauty and general wellness and are not intended to diagnose, treat or cure medical conditions.
6.4 Where there is a reasonable concern that a treatment may not be suitable or safe for a client, Jivana Thai Spa may decline, modify or discontinue the treatment.
6.5 Where appropriate, clients should seek advice from a qualified medical professional before receiving a treatment.
7. Treatment Disclaimer
7.1 Massage and wellness treatments can affect individuals differently. Jivana Thai Spa does not guarantee a particular physical or therapeutic outcome from any treatment.
7.2 Clients must immediately inform their therapist if they experience pain, discomfort, dizziness, nausea, an allergic reaction or any other concerning symptom during a treatment.
7.3 Jivana Thai Spa reserves the right to stop a treatment where continuing may place the client or therapist at risk.
8. Client Conduct & Spa Etiquette
8.1 Clients are expected to treat therapists, employees and other guests respectfully.
8.2 Jivana Thai Spa does not tolerate abusive, threatening, discriminatory, sexually inappropriate or otherwise unacceptable behaviour.
8.3 Treatments are strictly professional. Any inappropriate behaviour or request of a sexual nature may result in the immediate termination of the treatment without refund.
8.4 Jivana Thai Spa reserves the right to refuse or terminate services where a client's conduct creates a safety, security or operational concern.
9. Smoking, Vaping & Alcohol
9.1 Smoking and vaping are not permitted inside treatment rooms or other areas where prohibited by the spa.
9.2 Clients who are intoxicated or whose condition may make a treatment unsafe may be refused treatment or asked to leave the premises.
9.3 Jivana Thai Spa reserves the right to terminate a treatment where alcohol or substance use creates a safety concern.
10. Personal Belongings
10.1 Clients are responsible for their personal belongings while visiting Jivana Thai Spa.
10.2 Valuable items should not be brought into treatment rooms unless necessary.
10.3 Jivana Thai Spa will take reasonable care of client property but cannot accept responsibility for loss or damage except where liability cannot lawfully be excluded.
11. Gift Cards & Promotional Offers
11.1 Gift cards and promotional offers are subject to their specific terms and conditions.
11.2 Promotional discounts cannot be combined unless expressly stated otherwise.
11.3 Promotional codes must be presented or entered at the time of booking where required.
11.4 Jivana Thai Spa reserves the right to verify eligibility for promotional offers.
11.5 Gift cards may not be exchanged for cash unless required by applicable law.
12. Privacy & Protection of Personal Information
12.1 Jivana Thai Spa respects the privacy of its clients and undertakes to process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
12.2 Personal information may be collected and processed for purposes including:
Processing and managing bookings;
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Communicating with clients;
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Processing payments;
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Providing treatments and services;
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Customer service and support;
Sending relevant booking or promotional communications where permitted; and
Complying with legal and regulatory obligations.
12.3 Jivana Thai Spa will take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
12.4 Personal information will not be disclosed to third parties except where reasonably necessary to provide a service, process a transaction, comply with a legal obligation, or where otherwise permitted by law.
13. Confidentiality
Jivana Thai Spa respects the confidentiality of information provided by its clients. Personal information will be treated confidentially and will not be disclosed without appropriate consent, unless disclosure is required or permitted by law.
14. Liability
14.1 Jivana Thai Spa takes reasonable steps to provide its services in a professional and safe manner.
14.2 Clients use the spa facilities and services at their own risk to the extent permitted by law.
14.3 Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under South African law.
14.4 Jivana Thai Spa will not be responsible for loss or damage resulting from information that a client failed to disclose where that information was reasonably relevant to the safe provision of a treatment.
15. Complaints & Service Concerns
15.1 We value client feedback and encourage clients to raise any concern with management as soon as possible.
15.2 Where a client experiences a problem with a treatment or service, the client should notify Jivana Thai Spa promptly so that the matter can be investigated and, where appropriate, an appropriate remedy can be considered.
15.3 Complaints will be handled fairly and in accordance with applicable consumer-protection legislation.
16. Website & Pricing
16.1 Jivana Thai Spa makes reasonable efforts to ensure that information, treatment descriptions and prices displayed on its website are accurate.
16.2 Prices, treatments, packages and promotional offers may change from time to time.
16.3 A price applicable to a confirmed booking will generally remain applicable to that booking unless otherwise agreed or required by law.
17. Merchant Information
Merchant country: South Africa
Transaction currency: South African Rand (ZAR)
18. Responsibility for Transactions
Jivana Thai Spa is responsible for the services sold through its booking channels, including customer service, booking support, service delivery and the handling of service-related disputes.
Where payment processing is handled by a third-party payment provider, that provider's applicable terms and conditions may also apply to the payment transaction.
19. Country of Domicile
This website and the services provided by Jivana Thai Spa are governed by the laws of the Republic of South Africa.
For purposes of notices and legal process, Jivana Thai Spa chooses as its domicilium citandi et executandi:
98 Churchill Ave
Wendywood
Sandton
2148
South Africa
20. Changes to These Terms & Conditions
Jivana Thai Spa may update these Terms & Conditions from time to time to reflect changes to its services, business practices or applicable legal requirements.
The latest version published on our website will apply to future bookings.
Changes will not affect rights or obligations that have already accrued under a confirmed booking except where required or permitted by law.
21. Company Information
Bophelo-Jivana Group (Pty) Ltd
South Africa
Registration No.: 2024/358663/07
Trading as: Jivana Thai Spa
Address:
98 Churchill Ave, Wendywood
Sandton, 2148
South Africa
Acceptance of Terms
By making a booking or purchasing a service from Jivana Thai Spa, you acknowledge that you have read and agreed to these Terms & Conditions.